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TECHNOLOGY

If you are having any technical issues, please follow this four-step process: 

STEP 1. Unless there is physical damage to your Chromebook, conduct the following troubleshooting techniques: 
  • Logins:
    • Use a Chrome browser and make sure you are logged in with your school (ID#@jeffcoschools.us) Google account and not a personal account
    • Use the login "Sign in with Google" button whenever is it presented
    • For other district applications, like www.Jeffco.Schoology.com, use only your school ID and not your full email, and school password
  • Update:  make sure your Chrome browser and Chromebook are fully updated.  Click here for instructions on updating.
  • History/Cache:  clear your cache/history to "All time" (click here). 
  • Extensions:  clear out your non-school and gaming extensions.  Click here for instructions.
    • There are a lot of extensions and games students add that mess with features on your device.  So, we need you to clear out anything that isn't school-used
  • Restart:  shutdown your computer, wait 10 seconds before restarting
STEP 2. After you have tried all these troubleshooting tips and you are still experiencing problems, call our district family-student IT line at (303) 982-3438.  

STEP 3.  If they still cannot fix the issue and determine that your device needs to go to repair, contact Ms. Vezzetti or Ms. Meyer and we will make arrangements to meet you at the school to submit the device as well as check out a loaner device for you to use in the interim. STEP 4. When the device comes back from repair, we will contact you to come to pick it back up at Green Mountain High School.  Please remember to bring your loaner device for return.

ACCIDENTAL DAMAGE  Protection (ADP WARRANTY

 For our 9th and 10th grade students who are using a district-issued Tech for Ed 1:1 Chromebook, we encourage you to purchase an accidental damage protection warranty (ADP).  This covers damage to the device should it be dropped, ran over, smashed, water spills - you get the idea: 

Lost or Stolen?  



Green Mountain High School is a premier comprehensive Academy high school where students, staff, parents, and community experience

  • Rigorous academics: core, elective, Advanced Placement, and Honors courses
    Academic pathways: valuable experiences leading to multiple post-secondary opportunities
  • Strong community of positive interactions, a caring culture, and strong relationships among all stakeholders.

At Green Mountain High School we take great pride in our academic programs; our local community; and the achievements of our staff, students, and graduates. Ninety percent of our staff holds a master’s degree and eighty-four percent of our recent graduates are attending universities, state colleges, or military academies. Green Mountain High School has also received numerous district, state, and national awards in academic, athletic, and co-curricular competitions. RAMS=Respect, Achieve, Motivate, Succeed!

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